From billing query to a well-supported answer.

A billing query means searching customer data, contracts and previous communication. The same story passes through multiple hands.

Let's talk about this process How it could work

Application scenario

Handling a billing query

What Flow can doRecognise the question, retrieve relevant data and prepare a response or next action within agreed process rules.

Where your colleague decidesYour colleague reviews exceptions and approves changes or financial corrections.

From arrival to completion

How your process could run.

01Receive the query
Record the customer question and required references.
02Gather context
Bring together data from authorised sources.
03Review the proposal
A colleague checks the proposed explanation or correction.
04Process the response
After approval, send the response and update the system.

This is an example configuration. We validate integrations, data usage and process rules with your team before putting the workflow into use.

First the goal, then the automation

Make the improvement measurable.

We first establish how the process currently runs. Then we define the result the implementation should deliver, including usage and management costs.

Also applicable to contract changes, internal service requests and supplier invoices.

What we can measure together

Handling time per billing query
Number of handovers between teams
Share of requests with a complete file

Target results are agreed per project, based on the baseline and chosen scope.

Platform and delivery team

We build the process with the people who run it.

Our approach brings together your process owner, colleagues and IT team. We configure Flow, test with practical examples and agree on acceptance, handover and support.

Explore our approach

Fits your IT landscape

Cloud-native, with connections to your existing systems and room for human approval.

AWSMicrosoft AzureGoogle CloudSaaSOn-premise

Access and dataAgree upfront on which data and actions are needed.
Process rules and approvalDefine what can happen automatically and when a colleague decides.
Visibility and guidanceFollow execution and handle exceptions in a focused way.

Start with the work that gets stuck

Which process takes too much of your team's time?

Bring one concrete example. Together we explore where it gets stuck, what Flow can take over and which decisions stay with your people.

This leads to a focused proposal with results, scope, investment and responsibilities.

hi@inntelligence.nl

+31 85 080 5007