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Flow for Retail & e-commerce

Process orders. However they arrive.

Orders arrive by email, online store and partners. Your team transfers data, checks amounts and resolves exceptions before the order can move forward.

Application scenario

Intelligent order processing

What Flow can doRead purchase request data, calculate order value, apply process rules and prepare the order through an integration.
Where your colleague decidesYour colleague reviews exceptions and orders above the agreed threshold before the process continues.
From arrival to completion

How your process could run.

  1. 01Receive the purchase request

    Receive a purchase request through an API, form or email.

  2. 02Check the order

    Structure data and perform calculations using fixed logic.

  3. 03Review the exception

    At a configured threshold or exception, Flow waits for a colleague.

  4. 04Create the draft order

    After approval, create a draft order in the connected system.

This is an example configuration. We validate integrations, data usage and process rules with your team before putting the workflow into use.

First the goal, then the automation

Make the improvement measurable.

We first establish how the process currently runs. Then we define the result the implementation should deliver, including usage and management costs.

Also applicable to return requests, product data and supplier communications.

What we can measure together

  • Manual minutes per order
  • Number of corrections after entry
  • Lead time for orders with exceptions

Target results are agreed per project, based on the baseline and chosen scope.

Platform and delivery team

We build the process with the people who run it.

Our approach brings together your process owner, colleagues and IT team. We configure Flow, test with practical examples and agree on acceptance, handover and support.

Fits your IT landscape

Cloud-native, with connections to your existing systems and room for human approval.

AWSMicrosoft AzureGoogle CloudSaaSOn-premise
  • Access and dataAgree upfront on which data and actions are needed.
  • Process rules and approvalDefine what can happen automatically and when a colleague decides.
  • Visibility and guidanceFollow execution and handle exceptions in a focused way.
Start with the work that gets stuck

Which process takes too much of your team's time?

Bring one concrete example. Together we explore where it gets stuck, what Flow can take over and which decisions stay with your people.

This leads to a focused proposal with results, scope, investment and responsibilities.

hi@inntelligence.nl

+31 85 080 5007

We will contact you personally to arrange an introduction.