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BeginnerWorkflows

Human review: wait for approval

5 steps± 4 minVideoVerified 22 Oct 2026
  1. Step 1 · Open Flow and create a workflow
  2. Step 2 · Add Human review
  3. Step 3 · Put the steps in one line and save
  4. Step 4 · Run: the workflow waits
  5. Step 5 · Approve

Some decisions you do not leave to a workflow: a large discount, a refund, an exception. With the Human review step the workflow pauses until someone approves or rejects in the Inbox, with an explanation that goes into the audit trail. After approval the workflow continues where it was; after rejection it stops.

Watch the whole guide as a video5 steps in one film
Step 1 / 5

Open Flow and create a workflow

In the portal, under Environments, click Development and there Open; Flow opens in a new tab. There, click ＋ next to General, choose New workflow and give it a name. A new workflow starts with an Event trigger: the point where it begins.

  1. Click Development
Open Flow and create a workflow · Click Development
  1. Click Open ↗
Open Flow and create a workflow · Click Open ↗
  1. Click Add to General
Open Flow and create a workflow · Click Add to General
  1. Click New workflow
Open Flow and create a workflow · Click New workflow
  1. In Workflow name, type Guide · approve a discount
Open Flow and create a workflow · In Workflow name, type Guide · approve a discount
Step 2 / 5

Add Human review

Choose Human review in the library. Write down what the reviewer should check: it is shown with the request in the Inbox. Then add the step that may only happen after approval, and connect trigger → review → step.

  1. Click Add node
Add Human review · Click Add node
  1. Click Human review
Add Human review · Click Human review
  1. In Name, type Manager approval
  2. In What should the reviewer check?, type Is the 15% discount for {{order.customer}} right?
Add Human review · In Name, type Manager approval; In What should the reviewer check?, type Is the 15% discount for {{order.customer}} right?
  1. Click Transform data
Add Human review · Click Transform data
  1. In Name, type Apply discount
Add Human review · In Name, type Apply discount
  1. Click Remove field
Add Human review · Click Remove field
  1. Click Remove field
Add Human review · Click Remove field
  1. In New field, type discount
  2. In discount, type 15%
Add Human review · In New field, type discount; In discount, type 15%
  1. Click the dot of ‘Event trigger’
Add Human review · Click the dot of ‘Event trigger’
  1. Click the dot of ‘Manager approval’
Add Human review · Click the dot of ‘Manager approval’
  1. Click the dot of ‘Manager approval’
Add Human review · Click the dot of ‘Manager approval’
  1. Click the dot of ‘Apply discount’
Add Human review · Click the dot of ‘Apply discount’
Step 3 / 5

Put the steps in one line and save

Select the steps (click the first, and the others while holding Shift) and click Align horizontally: they then stand in one line and you read the workflow from left to right; a branch (such as No of an If / Else) gets its own row below. Fit to view puts everything in sight; then Save.

  1. Click ‘Event trigger’
Put the steps in one line and save · Click ‘Event trigger’
  1. Click ‘Manager approval’ while holding Shift
Put the steps in one line and save · Click ‘Manager approval’ while holding Shift
  1. Click ‘Apply discount’ while holding Shift
Put the steps in one line and save · Click ‘Apply discount’ while holding Shift
  1. Click Align horizontally
Put the steps in one line and save · Click Align horizontally
  1. Click Fit to view
Put the steps in one line and save · Click Fit to view
  1. Click Save
Put the steps in one line and save · Click Save
Step 4 / 5

Run: the workflow waits

The workflow runs up to Human review and stays there, with status Waiting. Nothing happens until someone decides; that may take hours or days.

  1. Click Run
Run: the workflow waits · Click Run
Run: the workflow waits · Status: Waiting.
Run: the workflow waits · Waiting for review.
Step 5 / 5

Approve

Below the run the review is ready: an explanation is required (why do you approve this?), then you click Approve and the workflow continues straight away. Someone without the workflow open finds the same request at the bottom under Inbox, with the question you wrote down; the number next to Inbox counts what is waiting.

Approve · Inbox counts 1 request.
  1. In Explanation (required), type Regular customer, discount approved
Approve · In Explanation (required), type Regular customer, discount approved
  1. Click Approve
Approve · Click Approve
Approve · Status: Completed.
Approve · Who approved, with the explanation; then Apply discount ran.

This guide was carried out step by step on 22 Oct 2026 by an automated test on Flow (version 3e563176).