Flow.Documentation

Your profile: password and recovery codes

6 steps± 4 minVideoVerified 28 Oct 2026
  1. Step 1 · Open the menu under your avatar
  2. Step 2 · Change your password
  3. Step 3 · Sign out
  4. Step 4 · The old password no longer works
  5. Step 5 · Sign in with a recovery code
  6. Step 6 · See your recovery codes and make new ones

Under your avatar at the top right you manage your own account. You change your password, sign out, and sign in again with the new password and a recovery code, as you would when your phone with the authenticator app is not at hand. Then you see how many recovery codes you have left and make new ones.

Watch the whole guide as a video6 steps in one film
Step 1 / 6

Open the menu under your avatar

At the top right is a circle with your initials. Click it: you see the name and email address you are signed in with, and what you can do with your own account: your profile, your password, your recovery codes, light or dark and the language, the classic portal and signing out.

  1. Click your avatar
Open the menu under your avatar · Click your avatar
Open the menu under your avatar · Your name, your email address, Profile, Change password, Recovery codes, Appearance, Classic portal and Sign out.
Step 2 / 6

Change your password

Fill in your current password, the new one twice (at least ten characters) and the code your authenticator app shows now. That code is there for a reason: whoever only has your open session cannot change your password.

  1. Click Change password
Change your password · Click Change password
  1. In Current password, type ••••••••
  2. In New password, type ••••••••
  3. In New password again, type ••••••••
  4. In Code from the app, type the six digits from your app
Change your password · In Current password, type ••••••••; In New password, type ••••••••; In New password again, type ••••••••; In Code from the app, type the six digits from your app
  1. Click Change password
Change your password · Click Change password
Change your password · ‘Your password has been changed.’
Step 3 / 6

Sign out

Sign out is in the same menu. Your session in the portal ends; next time you sign in with your new password.

  1. Click your avatar
Sign out · Click your avatar
  1. Click Sign out
Sign out · Click Sign out
Sign out · The sign-in screen.
Step 4 / 6

The old password no longer works

Anyone who still knows your old password can no longer get in with it.

  1. In Email address, type guide274@acme.com
  2. In Password, type ••••••••
The old password no longer works · In Email address, type guide274@acme.com; In Password, type ••••••••
  1. Click Sign in
The old password no longer works · Click Sign in
The old password no longer works · ‘Email address or password is incorrect.’
Step 5 / 6

Sign in with a recovery code

With your new password the portal asks for the code from your app. Phone not at hand, or lost? Then enter one of the recovery codes you kept when you created your account. Each recovery code works only once: cross it off in your password vault afterwards.

  1. In Password, type ••••••••
Sign in with a recovery code · In Password, type ••••••••
  1. Click Sign in
Sign in with a recovery code · Click Sign in
  1. In Code from the app, type one of your recovery codes
Sign in with a recovery code · In Code from the app, type one of your recovery codes
  1. Click Confirm
Sign in with a recovery code · Click Confirm
Sign in with a recovery code · You are in: Start, with your personal Flow.
Step 6 / 6

See your recovery codes and make new ones

Under your avatar you also find Recovery codes. You see how many of the ten you have left: the code you just used no longer counts. Running low, or think someone has seen them? Then make new ones, with your current password or a code from the app. The old codes stop working at once; keep the new ones in your password vault.

  1. Click your avatar
See your recovery codes and make new ones · Click your avatar
  1. Click Recovery codes
See your recovery codes and make new ones · Click Recovery codes
See your recovery codes and make new ones · ‘You have 9 of the 10 recovery codes left.’
  1. In Current password, type ••••••••
See your recovery codes and make new ones · In Current password, type ••••••••
  1. Click Make new codes
See your recovery codes and make new ones · Click Make new codes
See your recovery codes and make new ones · Ten new recovery codes (blacked out here). You see them only once.
  1. Click I've stored them
See your recovery codes and make new ones · Click I've stored them

This guide was carried out step by step on 28 Oct 2026 by an automated test on Flow (version 96971699).